Productivity & Collaboration

Moving to the cloud will increase collaboration and make your organization more productive. The cloud makes it possible to access your organization’s critical resources anytime from anywhere in the world via the Internet using your device of choice including desktops, laptops, tablets, smartphones, etc. This provides a more satisfying experience for both your employees and customers and creates a more productive environment that facilitates collaboration across the enterprise - driving innovation.

The resilience and reliability inherent in cloud-based solutions means that your users will very rarely experience downtime or degraded performance with cloud-based solutions. Embracing cloud-based solutions also means that services will be standardized across the organization with users located in every office or remote location accessing the same shared resources with the same functionality via the same user interface (the browser) - further increasing collaboration and productivity.

Cloud-based solutions provide SMBs with low-cost access to robust application suites such as ERP (Enterprise Resource Planning), CRM/SFA (Customer Relationship Management/Sales Force Automation), Analytics/Business Intelligence/Business Performance Management Tools, unified communications and collaboration tools (video conferencing/chat, internal instant messaging, multi-user document creation/editing, etc.) that were, until very recently, only viable for large enterprises with the financial and technical resources required to implement and maintain these types of solutions. SMBs now have the option of leveraging cloud-based versions of these applications to automate, streamline and effectively manage business processes across the entire enterprise.

Leveraging these application suites to automate interactions with both customers and employees has the potential to make an even greater impact on your organization's productivity. Options for automating interactions with customers and employees include:

  • Online access to place and change orders for products or services
  • Accessing and paying bills online via credit card, funds transfer, etc.
  • Online access to support services
  • Social applications to connect customers with sales and with one another
  • Employee self service for changes to benefits, withholding, direct deposit, etc.