IT Transformation

Cloud computing is a disruptive technology, and nowhere in your organization will its effects be felt more strongly than in your IT department. For your IT staff, the changes will be profound and will be both structural and cultural in nature. SMB Cloud Partners can facilitate the transformation of your IT team to one that is optimized to support a cloud-centric technology environment.

Before migration to the cloud, IT typically spends up to 75 percent of its time and resources performing the routine tasks required to support delivery of its services (e.g. infrastructure maintenance and support, software and operating system updates, software upgrades, etc.). After migration to the cloud, IT will ultimately be responsible for managing the relationship with the cloud service providers, but will spend far less time on these routine tasks than in the pre-cloud environment. As a result, IT has the opportunity to become a strategic asset for the organization.

As this transformation occurs, the IT/business relationship should transition from a technology-centric relationship to a business-centric relationship, and IT's focus should change from delivering primarily long-term value to delivering short-term value for the organization. This includes reducing delivery cycles to months or even weeks and focusing on delivering quick solutions that meet well-defined business needs.

This is a radical shift for IT, and SMB Cloud Partners can guide your IT team through the transformation. This transition will require that IT adopt a service provider's mindset. To that end, we can help IT institute a culture of continuous service improvement by working with IT and stakeholders throughout your organization to develop the metrics that define successful service delivery from IT. Internally, IT will use these metrics to improve service levels and focus their resources on the initiatives that are most important to the organization. Externally, these metrics will serve to ensure stakeholders that IT's focus is aligned with their needs and that those needs are being addressed.